Question

Voltage Input errors are being reported sometimes.  They're accompanied by a red flashing light on the device. 

Here's the OCPP messages that the teltocharge sent.

INFO:ocpp:CP_1: receive message [2,"171","StatusNotification",{"connectorId":1,"errorCode":"InternalError","status":"Faulted","info":"Voltage Input fail"}]

INFO:ocpp:CP_1: send [3,"171",{}]

'[2,"172","StatusNotification",{"connectorId":1,...,"status":"Available"}]' [91 bytes]

INFO:ocpp:CP_1: receive message [2,"172","StatusNotification",{"connectorId":1,"errorCode":"NoError","status":"Available"}]

INFO:ocpp:CP_1: send [3,"172",{}]

INFO:ocpp:CP_1: receive message [2,"173","StatusNotification",{"connectorId":1,"errorCode":"InternalError","status":"Faulted","info":"Voltage Input fail"}]

INFO:ocpp:CP_1: send [3,"173",{}]

INFO:ocpp:CP_1: receive message [2,"174","StatusNotification",{"connectorId":1,"errorCode":"NoError","status":"Available"}]

INFO:ocpp:CP_1: send [3,"174",{}]

Answer 1

Good day,

it is possible that there fluctuation of your power grid. You could try to set higher voltage tolerance in your installer menu settings (settings>installer menu>lower voltage tolerance>set it to 20%). After doing this, try to start charging process and go to settings>device info>troubleshooting, there you can see live electrical data from your charger and know if your power grid is fluctuating in bigger voltage than tolerance is set to.

If that doesn't help, please contact your sales manager and let's meet at VIP HelpDesk.

Best regards,

Paulius

Comments

The lower voltage tolerance is already set to 20% in the app.